Frequently asked questions and answers

Order and Delivery

Question: When can I expect my order?

Answer: The average delivery time is 12-15 days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we save a lot on storage and transportation costs. Therefore, we can offer the products at a lower price than our competitors and cover the shipping costs ourselves.

Q: The expected delivery time has passed, where is my order?

A: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, there can sometimes be delays in the delivery process. You can check the status of your order via the following link:

Track My Order ±

If you have not received your order 3 days after the expected delivery date, please contact us.

Q: Some products are missing from my order. How is that possible?

A: As we work with different suppliers, products may be shipped separately. If products are missing from your order, you will usually receive them within 2-3 days.

Shipping Costs

Q: What are the shipping costs?

A: We cover the shipping costs for your order.

Returns and Exchanges

Q: I am not satisfied with my order. Can I return it?

A: Yes, you can return any orders within 14 days without giving any reason.

Q: I want to return an item. What do I need to do?

A: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. The products must be returned in their original condition with all tags and labels attached. The product must show no signs of use.

A return must always be provided with a Track & Trace code. The sender is always responsible for the shipment.

As soon as we receive your returned goods, we will ensure that the purchase amount is credited to your account within 14 days.

Order Tracking

Q: Where can I track my order?

A: You can track your order on our website.

Q: I cannot track my package

A: The Track & Trace information is available from the moment your package arrives at the post office. Please note that there may be a slight delay.